{"id":18600,"date":"2026-10-03T17:31:02","date_gmt":"2026-10-03T17:31:02","guid":{"rendered":"https:\/\/www.teotours.com\/?page_id=18600"},"modified":"2026-10-03T20:03:33","modified_gmt":"2026-10-03T20:03:33","slug":"politica-de-cancelacion-y-reembolso","status":"publish","type":"page","link":"https:\/\/www.teotours.com\/en\/politica-de-cancelacion-y-reembolso\/","title":{"rendered":"Cancellation and Refund Policy"},"content":{"rendered":"
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCancellation and Refund Policy\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cancellation requests<\/span><\/strong><\/h3>\n

All cancellation requests must be submitted in writing by email to <\/span>galicia@teotours.com<\/span><\/a> and\/or directly to the representative handling your reservation through the WhatsApp number provided.<\/span><\/p>\n

Cancellations and Refunds<\/span><\/strong><\/h3>\n

You can cancel your reservation and request a refund within the first <\/span>24 hours after making the reservation<\/span>, provided that, at the time of booking, there were more than <\/span>48 hours before the start of the experience<\/span>.<\/span><\/p>\n

After this 24-hour period, the reservation will be considered confirmed and <\/span>will be non-refundable<\/span>, except in the cases expressly provided for in this policy.<\/span><\/p>\n

When a reservation is eligible for a refund, only the <\/span>non-recoverable fees and charges generated by the original transaction will be deducted from the refund amount,<\/span>, including, where applicable, payment processing fees, bank transfer fees, and currency conversion charges.<\/span><\/p>\n

These charges may vary depending on the payment method, currency, financial institution, and characteristics of each transaction. Therefore, the exact amount of any deduction will be determined at the time the refund is processed.<\/span><\/p>\n

Date Changes<\/span><\/strong><\/h3>\n

After the first 24 hours, the reservation will be non-refundable. However, <\/span>date change requests submitted at least 7 days in advance<\/span> may be considered, subject to availability and the policies of the providers involved.<\/span><\/p>\n

Date changes are not guaranteed and may result in additional charges if there are fare differences, administrative fees, or penalties imposed by hotels, hot air balloon companies, or other third-party providers.<\/span><\/p>\n

Last-Minute Reservations<\/span><\/strong><\/h3>\n

Reservations made <\/span>48 hours or less before the start of the experience are non-refundable<\/span>, even if the cancellation request is submitted within the first 24 hours after purchase.<\/span><\/p>\n

Due to the proximity of the service date, any request for changes will be subject to availability.<\/span><\/p>\n

No-Show<\/span><\/strong><\/h3>\n

If you fail to appear on the day of the experience, <\/span>no refund or date change will be provided<\/span>, regardless of the reason that prevented you from attending.<\/span><\/p>\n

Cancellations Due to Weather or Circumstances Beyond Our Control<\/span><\/strong><\/h3>\n

If weather conditions or another event beyond our control prevent the <\/span>experience from starting<\/span>, you will receive a refund, less only the non-recoverable fees and charges generated by the transaction, such as payment processing fees, bank transfer fees, or currency conversion charges, where applicable.<\/span><\/p>\n

If the experience has already begun and must be <\/span>interrupted<\/span> due to weather conditions or another circumstance beyond our control, a partial refund will be issued based on the services actually provided up to that point.<\/span><\/p>\n

When any service is provided by a third party, any refund related to that service will also be subject to the terms and policies of the applicable provider.<\/span><\/p>\n

Reservations Including Accommodation<\/span><\/strong><\/h3>\n

For reservations that include accommodation, cancellation, modification, and refund conditions will be subject to the specific policies of the accommodation provider.<\/span><\/p>\n

When the provider establishes deadlines, penalties, or conditions that differ from those set forth in this policy, <\/span>the terms applicable to the booked accommodation service will prevail<\/span>.<\/span><\/p>\n

High Season<\/span><\/strong><\/h3>\n

During high-demand periods, including <\/span>Christmas, New Year\u2019s, Holy Week, Easter, Day of the Dead, July, and August<\/span>, reservation modifications will be subject to availability.<\/span><\/p>\n

For accommodation, hot air balloon flights, and transportation services, we recommend requesting any modification at least <\/span>15 days in advance<\/span>.<\/span><\/p>\n

Information Provided by the Customer<\/span><\/strong><\/h3>\n

TeoToursMx is not responsible for changes, additional expenses, or the inability to provide a service resulting from incorrect information supplied by the customer, including errors in <\/span>first names, last names, ages, dates, or other information required to make a reservation or issue services<\/span>.<\/span><\/p>\n

It is the customer\u2019s responsibility to verify that all information provided is correct before services are booked or issued.<\/span><\/p>\n

Gift Cards<\/span><\/strong><\/h3>\n

Purchases of <\/span>Gift Cards are non-refundable<\/span>.<\/span><\/p>\n

When a Gift Card is used to book an experience, the applicable modification and cancellation conditions will be those corresponding to the date and service selected by the beneficiary.<\/span><\/p>\n

Minimum number of travelers <\/span><\/strong><\/h3>\n

The minimum booking requirement for most of our tours is <\/span>2 people<\/span>. Some services are available for <\/span>1 person<\/span>, as specified in the description of each experience.<\/span><\/p>\n

Voluntary Withdrawal During the Experience<\/span><\/strong><\/h3>\n

If a participant voluntarily decides, for any reason, not to participate in or continue with any activity or service after the experience has begun, this decision will be considered to have been made under the passenger\u2019s own responsibility, and <\/span>no refund will be provided for any services the passenger chooses not to use<\/span>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Pol\u00edtica de Cancelaci\u00f3n y Reembolso Solicitudes de cancelaci\u00f3n Todas las solicitudes de cancelaci\u00f3n deber\u00e1n realizarse por escrito a trav\u00e9s de correo electr\u00f3nico a galicia@teotours.com y\/o directamente con el asesor encargado de tu reservaci\u00f3n mediante el n\u00famero de WhatsApp proporcionado. Cancelaciones y reembolsos Puedes cancelar tu reservaci\u00f3n y solicitar un reembolso dentro de las primeras 24 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-18600","page","type-page","status-publish","hentry"],"yoast_head":"\nPol\u00edtica de Cancelaci\u00f3n y Reembolso - TeoTours Mx<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.teotours.com\/en\/politica-de-cancelacion-y-reembolso\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Cancelaci\u00f3n y Reembolso - TeoTours Mx\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Cancelaci\u00f3n y Reembolso Solicitudes de cancelaci\u00f3n Todas las solicitudes de cancelaci\u00f3n deber\u00e1n realizarse por escrito a trav\u00e9s de correo electr\u00f3nico a galicia@teotours.com y\/o directamente con el asesor encargado de tu reservaci\u00f3n mediante el n\u00famero de WhatsApp proporcionado. 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